FAQs

Find quick answers to common questions about Fulham DIY, our heavy-duty cordless power tools, shipping, returns, and payment options.

Where do you ship?

We deliver exclusively to addresses within the United Kingdom. We do not offer international delivery or ship to overseas freight forwarders.
How much does shipping cost?

Shipping is 100% Free on all orders across the UK. There are no minimum basket thresholds or hidden carriage fees added at checkout.
What are your handling and delivery times?
- Order Cut-Off: 2:00 PM GMT, Monday – Friday. Orders placed after 2:00 PM GMT begin processing the next working day.
- Handling Time: 1 to 2 business days (Monday – Friday).
- Transit Time: 3 to 5 business days (Monday – Friday).
- Estimated Total Delivery: 4 to 7 business days.
Which couriers do you use?

We ship via trusted UK domestic carriers: Royal Mail, Evri, and DPD UK.
How do I track my order?

Once your parcel is handed over to the courier, an automated email containing your tracking number and tracking link will be sent to the email address entered at checkout.

What is your return window?

You have 30 calendar days from the date your order is delivered to request and initiate a return.
Do I have to pay for return shipping?

No. Return shipping is £0.00 (Free) for all eligible returns, covering both defective tools and non-defective items (change of mind). We provide a pre-paid, tracked return label.
Are there any restocking fees?

No. We charge £0.00 in restocking, administrative, or handling fees.
How do I return an item?
1. Contact our support desk at info@fulhamdiy.shop or message our 24/7 Live Chat with your order number.
2. Download and print the pre-paid tracked return shipping label sent to your email.
3. Pack the tool securely in its original packaging with all batteries, chargers, and accessories.
4. Hand over the parcel to your designated local Royal Mail, Evri, or DPD drop-off depot.
How long do refunds take to process?

Once your return arrives at our depot and passes inspection (1–2 business days), your refund is completed within 10 business days back to your original payment method.

Do you offer product exchanges?

Yes, we support exchanges for defective units, alternate tool sizes, or different catalogue models within the 30-day window.
When is my replacement tool dispatched?

To keep your work moving, we do not wait for the return package to reach our warehouse. We dispatch your replacement item immediately once the original return package is scanned into the carrier's drop-off network.

Which payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express), Debit Cards (Visa Debit, Mastercard Debit, Maestro), and Shop Pay.
What currency are prices listed in?

All prices and orders are billed strictly in British Pounds (GBP £).
Is VAT included in the price?

Yes. All prices displayed on our website include statutory UK Value Added Tax (VAT at 20%). A full itemised tax invoice is emailed with your order confirmation.
Is my transaction secure?

Yes. Our checkout utilizes end-to-end 256-bit SSL encryption and complies with Level 1 PCI-DSS standards. We never see, process, or store your complete card credentials on our servers.

What power tools do you specialise in?

We supply heavy-duty 20V brushless cordless power tools, including SDS-Plus Rotary Hammers, Combi Hammer Drills, and Right-Angle Drills, designed for trade and DIY masonry, steel, and timber applications.
What is included with my tool purchase?

Kits typically include the bare cordless tool body, high-capacity 20V lithium-ion battery pack(s), a rapid mains charger, auxiliary handle, depth guide, drill/chisel bits, and a heavy-duty carry case as detailed on each product page.