Shipping Policy

At Fulham DIY, we are committed to providing reliable, timely, and completely transparent shipping across the United Kingdom. This policy details our shipping timelines, operational cut-off schedules, carriers, and handling processes so you always know what to expect when placing an order with us.

1. Delivery Coverage & Shipping Rates

  • Geographical Coverage: We deliver exclusively to addresses within the United Kingdom. We do not offer international shipping or delivery to freight-forwarding addresses outside the UK.

  • Shipping Cost: Free Standard Tracked Shipping applies to all orders nationwide. We do not enforce minimum order thresholds, handling surcharges, or hidden fees at checkout.

2. Order Cut-Off, Handling, and Transit Times

To ensure predictable and timely delivery, our fulfillment operations follow Greenwich Mean Time (GMT):

  • Daily Order Cut-Off Time: 2:00 PM GMT, Monday through Friday.

    • Orders placed and payment-cleared before 2:00 PM GMT commence processing on the same business day.

    • Orders completed after 2:00 PM GMT, during weekends, or on UK public bank holidays will be queued for handling on the next working business day.

  • Order Handling Time: 1 to 2 business days (Monday – Friday). This covers warehouse verification, battery inspection, power tool packaging, and carrier dispatch handover.

  • Transit Time: 3 to 5 business days (Monday – Friday) via domestic road and parcel networks.

  • Estimated Total Delivery Time: 4 to 7 business days (Monday – Friday) from checkout confirmation to package delivery.

3. Approved Couriers & Shipment Tracking

  • Carrier Network: All shipments are dispatched using trusted UK domestic couriers: Royal Mail, Evri, or DPD UK. Carrier selection is determined by item weight, package dimensions, and regional service availability to ensure the safe transit of power tools and lithium-ion batteries.

  • Tracking Confirmation: Once your package has been handed over to the courier, an automated dispatch notification is sent to the email address provided during checkout. This notification contains your courier name, parcel tracking number, and a direct link to track your consignment. Please allow up to 24 hours for carrier tracking updates to register on their public tracking portal.

4. Delivery Address Changes & Inquiries

  • Address Amendments: Due to rapid dispatch workflows, requests to modify shipping addresses must be submitted before our daily 2:00 PM GMT cut-off. Once an order enters packing or is handed to the courier, delivery address changes cannot be guaranteed.

  • Damaged in Transit: If a package arrives visibly damaged, please inspect your items immediately and retain all original packaging. Contact our customer care team within 48 hours so we can open a courier investigation and dispatch a prompt replacement.

  • Delayed or Missing Deliveries: If your delivery exceeds 7 business days without courier movement or tracking updates, notify our support team immediately with your order reference.

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